This is an “I really hate SMA and
this is just a few of the reasons why” sort of blog. I need to
vent. I'm stressed and frustrated. One thing about SMA that stresses
the freaking crap out of me is trying to get the supplies and
equipment Colby needs. I don't know if anyone else gets impatient,
flips his/her lid and dreads dealing with insurance, Medicaid and the
various companies that deliver the equipment and supplies, but I sure
do. I've dealt with it for so long, I've learned how big of a
runaround hassle it can become. Especially after the Apria Fiasco of
2015-2016. Asshats. Anyways, things have gotten weird and hectic
around here with some very much-needed stuff for Colby. I'm about to
have a major mama meltdown. I just don't understand WHY it is so hard
for us to get the stuff Colby needs to, you know, live! And I know
we're not alone in this supplies/equipment 10th CIRCLE OF HELL. I was
talking with an SMA mom the other day. She said of the respiratory
supplies she ordered, 50% were correct. That's a horrible percentage!
However, she said on the plus side the company accidentally sent 80
pulse/ox probes. Ha! My guess is they were supposed to receive 4-8. I
can guarantee they were NOT to get 80. Shaking my head and laughing
out loud.
Here are some of the items I'm
currently working on for Colby:
Briefs and chux pads. Now, this has
been on ongoing battle for months now. And honestly, I don't know
why. There are many other SMA families in Kentucky who get these
supplies for their kiddo, no problem whatsoever. But for us it's a
total clustermess. One issue is the nursing agency we use is “private
duty” and not “home health.” Home health companies handle
various supplies for their patients. Private duty nursing agencies do
not deal with supplies, so we have to find another vendor to get
Colby's butt covers and underpads. There seems to be a major
disagreement on who is going to pay for these items. Imagine that!
Colby has private insurance and Kentucky Medicaid, so what in the
world could the problem be?! I really don't know. All I know is we're
not getting briefs for Colby right now. The nurse coordinator at the
nursing agency is helping navigate this problem. We're working
together to find a company that takes Colby's insurance and also has
a contract with Kentucky Medicaid.
Backup vent, pulse/ox and pulse/ox
probes. Oh, this one is the biggie! I got a call from Colby's DME
(durable medical equipment) company a few weeks ago. Colby's
insurance just poof, up and said it wouldn't pay for these items.
Ummmm, excuse me, are---you---freaking---kidding---me?! Colby has
required a pulse/ox machine since he was first diagnosed at 4 months
of age. Oh yeah, after almost 14 years, it's ok, he doesn't need it
anymore. Idiots. And they don't want to approve for a backup vent?
Colby's vent just happens to be the machine that keeps Colby, you
know, breathing and ALIVE. I couldn't believe it when the DME company
told me they were having these problems. Then we had Colby's
pulmonologist write a letter stating the importance of a vent AND the
importance of having a backup. And those fools at insurance DENIED
Colby's backup vent again. Now we've taken the next step and have
sent Colby's plan of care from the nursing agency, along with nursing
notes. Anyone with any size of a brain could take one glance at
Colby's diagnosis and/or supporting information and realize the
importance of a backup vent, for shit's sake. What are we supposed to
do if Colby's primary vent stops working? Just let him die? Bag him
with an ambu bag until we could get to a hospital with a vent? The
whole thing is so stupid. I don't even know if it's legal to refuse a
backup vent to a trach and vent dependent patient. It certainly isn't
ethical, that's for sure. So I continue to stay in touch with the DME
to see what the latest is on this situation. As I've mentioned
before, these are pieces of life-saving equipment that Colby has had
his entire life. Now some schmuck dumbass just up and says nah, he
doesn't need them. Makes my blood boil.
OT assessment. We need help making sure
Colby has the latest and greatest switch. Colby has lost a lot of
movement and strength in his wrist and fingers over the years. He has
to use a switch that is very sensitive and easy to manipulate. And it
seems we always needs help in getting the placement for switches just
so. You have to position the switch perfectly or Colby's finger/thumb
will get stuck, slide off, etc. I want an occupational therapy
assessment so someone can evaluate Colby, and we can discuss future
switch options and mounts/placement options for when Colby drives his
chair, uses the switches for environmental control, etc. Playing
phone tag with the OT. I called her, left a voice mail. She called
me, left a voice mail saying she was going out of town on vacation.
Of course! Most of Louisville has been on vacation in the last two
weeks. She was supposed to call when last week when she got back into
town, which she didn't do. Call OT and make assessment appointment
also on the to-do list.
Alternating pressure mattress. Colby
has a fabulous, really cool, thin cover that goes on top of his
mattress. It has tubes that hook into a pump. Then the pump moves air
alternately through the cover to help prevent pressure sores while
Colby is in bed. We've had it for 3-4 years. It stopped working about
two weeks ago. Called the pediatrician's office. Hey, we need a new
alternating pressure mattress for Colby. No problem, they said. Just
have the DME send us the form and we'll fill it out. Easy enough I
think. Call the DME company. Hey, I need a form to get Colby a new
alternating pressure cover, his broke. Oh, we don't have those forms.
We need an LMN (letter of medical necessity) from the pediatrician.
Well slap my ass and call me Edna, which is it?! Do you need a form,
a letter, both, neither? So I need to do some followup and figure out
what the status is of getting this item for Colby.
Feeding supplies. We get Colby's
feeding supplies through Byram Healthcare. Colby's pediatrician's
office calls and says yeah, we have this packet from Byram. It's
marked URGENT and they want all this information on Colby's feedings.
Then the nurse starts asking me all the questions over the phone! The
packet should have been sent to either Colby's nutritionist here in
town or Cincinnati Childrens where another nutritionist sort of
oversees his diet, calorie intake, etc. I said just send me the
packet. I'll figure out who can fill it out the best and get it back
to Byram. Yeah well, those papers are setting here somewhere in this
mountain of mail.
This blog entry is getting rather
lengthy. Let's just say I also need to follow up on why Colby's
pulmonologist hasn't sent the prior authorization for one of kid's
prescriptions. And I need to follow up with National Seating and
Mobility because we are waiting on parts to fix Colby's wheelchair.
The power box to his wheelchair is literally being held together with
duct tape right now. AND Wednesday is Colby's first day of high
school! Oh my gosh! He has a new teacher. One of the nurses that has
worked here all summer will be the nurse who is going to school with
Colby. But she's never done the school thing before, so that's new.
And I hear we have a new AM and a new PM bus driver for Colby. So
much newness! I don't like it! So of course I'll be following the bus
and going to school with Colby and the nurse to help her get
comfortable doing the school thing.
I know I'm being a whiny butt. Just
suck it up, buttercup, and do what needs to be done to get Colby the
things that he needs! I know, I know. But I could cry. I could just
find a dark corner, curl up in a ball, start sucking my thumb and
rocking back and forth, and cry. Okay, maybe it's not that bad. But
trust me, I'm mega-stressed about trying to get this stuff done for
Colby. But I shall do what needs to be done, and will call whomever
needs to be called. I, I will survive. Maybe. Hoping, praying, that
just one of these issues is resolved by the end of the week. That
would give me a sense of accomplishment. It's wishful thinking, I
know. Thank you for listening to me vent. Some days you're the
pigeon, some days you're the statue. Just sayin'